Resources, Success, and Case Studies for New Telephone Systems

In an effort to provide our customers and prospective clients with information about CSM and general telecom resources, we have chosen to provide this page. Here you will find general material related to telecom and purchasing a new phone system along with Case Studies and White Papers related to current CSM deployments of cloud VoIP and legacy premise based installations of Mitel, NEC, ShoreTel, Avaya, PhoneSuite, and Siemens. Click on any of the links to open a new window with the PDF.


(click to open in new window)

General Phone System & Telecom Information

Types of Line Service for Phone Systems Including Copper CO, T-1/ PRI, & SIP Trunks

SIP vs Analog Telephone Lines for your Business Phone System

How to Write a Great Auto Attendant Greeting

How to Decide Between and When to Deploy a Cloud or Premise Based VoIP Phone System

Top 5 Things to Remember For When Buying a New Phone System

5 Mistakes to Avoid When Looking for a VOIP Provider

Is Your Old Phone System a Dinosaur About to Become Extinct?

Where are New and Legacy Phone Systems Made? 

Hotel Phone Systems

Hospitality Phone Systems- A Comparison Between NEC & PhoneSuite

Looking for a Cisco or VoIP Hotel Phone System?

Hotel Phone Systems in a VoIP World

An 8- Part Checklist for First Time VoIP Phone System Buyers- Hotel Edition

Read This Before you switch to Spectrum for your Hotel Phone System!

Mitel/ ShoreTel Information

Mitel MiCloud Connect Licenses, What they Include and the Differences Between Them

Mitel 6920 Quick Reference Guide

Mitel 6930 Quick Reference Guide

Mitel 6940 Quick Reference Guide

ShoreTel UC Phone System Platform Brochure

ShoreTel IP Family of Phones Brochure 

ShoreTel IP230g Quick Reference Card

Top 5 ShoreTel Features our Customers Love!

Nortel and Avaya Information

How to Change the Time & Date on a Nortel/ Norstar/ or Meridian Phone System

How to Reboot or Restart your Nortel/ Norstar/ Meridian Phone System

What is the Nortel BCM Phone System?

Avaya 1408 Quick Reference User Guide

Avaya 1416 Quick Reference User Guide

New Telephone System Case Studies and Press Releases

(click to open PDF of case study)

The Women’s Center of Jacksonville

Not- for- Profit Women’s Center with 50 VoIP telephones serving the Jacksonville Metro area

Early Learning Coalition of Florida’s Heartland

Two location agency with 50 cloud VoIP telephones in southwest Florida and nearby rural counties

Fountains at Boca Ciega Bay Case Study

Retirement Community with over 700 extensions

Tru by Hilton Case Study

New hotel with youthful vibe

Cacciatore Brothers Case Study

110+ year old Italian specialty market

EMSI Head Office (HQ)

Corporate HQ with more than 275 phones in Tampa, Fl.

Clarion Inn Brandon

Beautifully renovated full service hotel near Tampa, Fl.

Seacrest Country Day School

World class education in Naples, Fl.

Goodwill Manasota

27+ Retail Network spread across 5 counties along Florida’s sunny west coast

Bastrop County Emergency Services

Emergency Services for Bastrop County, Tx.

Sneed, Vine, & Perry

One of Austin, Tx’s most prestigious law firms.

Watersedge of Bradenton

Resort inspired retirement community in Bradenton, Fl.

City of Gulf Port

Medium sized municipality on the Gulf Coast of Florida.

Town of Indian Shores

Small municipality on the Gulf Barrier Islands in Florida.


National television network.

MI Bank Press Release

Nation wide banking.

Westminster Communities

Retirement communities located throughout Florida.


City of Tampa FloridaCity Of Gulfport. FLAbastrop county office of emergency departmentlogo_SunsetCapital


Retail and Manufacturing 



Insurance and Financial


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