Avaya
Small Business Telephone Systems
Communications Systems Management has been installing, servicing, and deploying new telephone systems since 1984. Our clients include a wide range of businesses from small, mom and pop establishments to large corporate environments. From our head office in Tampa, and our field offices in Jacksonville, Ft Myers, and regional center of Austin, TX, we service 17…
Read MoreAre Chatbots True AI? Understanding the Difference
There are so many incredible ways that artificial intelligence (AI) can be applied across the enterprise: conversational intelligence, smart routing, agent augmentation, interaction insights. Yet there’s one form of AI that many companies choose to focus on, and it’s a coin toss as to whether their strategies are effective. Research from Vanson Bourne shows that…
Read MoreSeven Reasons to Say Yes to Cloud Communications
Many IT and business leaders believe that shifting communications to the cloud is risky. The reality is that not moving can be far riskier (as in, “your company could be nonexistent five years from now” riskier). In today’s fast-paced digital business era, seeing changes in the market and responding quickly is the key to success.…
Read MoreHow Phonesuite Partners With Hotels
Over the decades, Phonesuite has consistently produced outstanding products and services for hotels that improve hotel communications functionalities and their ability to satisfy their guests’ needs. Working with these hotels means so much more to us than simple transactional business, though. It’s hard to overstate how much we value the relationships with various hotels and…
Read MoreA Look into Full-Service and Resort Hotels
What do family vacationers, business travelers, and honeymooners have in common? Well, they might all be enjoying the amenities in your full-service or resort hotel. These guests, different though they may be, all expect a certain (high) level of service during their stay at your full-service or resort hotel. For this reason, it’s important for…
Read MoreVoIP Solutions for the Hotel Industry
Hotels have so many technological advances available to them these days that it’s safe to say at this point that we are now living in the future that has been prophesied by technology experts all around the world for years and, in some cases, decades. The best part, though, is that we’ve barely scratched the…
Read MoreLessons to Learn from Marriott’s 2018 Security Breach
It seems as if we’ve reached the point where security breaches will simply be a fact of life for all businesses going forward. Hotel communications systems are absolutely no exception, which is why we have covered such breaches in the past and provided tips on how to prevent them. Marriott’s 2018 Security Breach Last year,…
Read MoreHotel Tech Offerings That Appeal to The Modern Guest
In today’s technology-obsessed world, guests have come to expect quick service, readily available information, and seamless check-in processes. Exactly what types of tech offerings should your hotel utilize in order to appeal to the modern guest? You’re probably already aware by now of the amazing benefits of Phonesuite’s VoIP offerings, along with our advanced Voiceware software and…
Read More10 BUSINESS VOIP TERMS YOU HEAR ALL THE TIME – AND WHAT THEY MEAN
The global business VoIP (UCaaS) market is expected to grow at a Compound Annual Growth Rate (CAGR) of 11 percent between 2018 and 2025, so chances are your organization has either already adopted the technology or made plans to do so in the near future. As you start the process, you’ll be amazed at all of…
Read MoreWhen Nortel Phone Systems can’t be Serviced
A world where Nortel is no longer around? If this were 1995, most businesses and experts would have had a hearty laugh and dismissed the thought completely out of hand. But, this is not 1995, it is 2015, and the unthinkable happened. During a heated bidding process in 2008, Siemens Enterprise Communications and Avaya went…
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