Avaya Business Phone Service

When it comes to expanding or servicing your ATT/Lucent/Avaya sytsem, be it an Avaya IP Office, Avaya Merlin Magix, Avaya Partner, or Avaya Merlin Legend system you have a lot of options. Sometimes you need to just replace a part, or you are expanding and need to add a couple of phones to your business phone system. Avaya and CSM South make it easy. One of the reasons we have stayed with Avaya for so long it the ease of expansion and availability of parts.The Avaya Merlin Magix, Avaya Merlin Legend, and Avaya Partner systems all use expansion modules, providing an easy expansion path. These modules simply slide into the “card carrier”for the system. Most of the Avaya Melin Legend and Magix cards are interchangeable with the “clam shell case” made by Avaya for this purpose. Not only are the cards exchangeable, but most telephones are usable on the different system. Sometimes a specific piece of hardware (card, module, etc.) may be needed, but one can use Merlin phones on IP Office, Partner phones on Merlin and IP Office, etc. Basically, Avaya makes it easy for you to grow or change between their systems.

CSM can advise you on the best and most economical way to expand your Avaya/ATT/Lucent system, contact us today for assistance.

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  1. Myra on June 18, 2015 at 3:15 pm

    Can you service Avaya systems in rural areas of Florida like Sebring or Immokalee, east of Naples?

    • Mark on June 18, 2015 at 3:24 pm

      Hi Myra! We definitely can! CSM services Avaya systems all over the place, and because some of our clients have branches in out-of-the-way-spots, like those you mentioned, we have experience dealing with rural locations. Our techs are not afraid of a dirt road! Some of the places we can service in Florida in addition to the two you brought up are Mulberry, Spring Hill, Lake Placid, St. Joe, and any other place I dare you to find on a map!

  2. Jessica on June 19, 2015 at 7:50 am

    Our office is looking for a new phone system in Tampa. Can we use our older, but still working Nortel phones on a new Avaya IP Office? We have 26 phones and 8 lines.

    • Mark on June 19, 2015 at 7:53 am

      Jessica- Thanks for writing! Yes, you can use most of the Nortel phones on a new Avaya IP Office phone system. There are a few versions that are not compatible, but those are rather uncommon, in our installs we have only run across them a few times. The Avaya has a special card or module that operates the Nortel phones. Give us a ring to talk more about this; it is a great way to save some money on a new phone system while still taking advantage of new features and functions.

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