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CSM South, with offices in Tampa, FL. and Austin, TX. is exceedingly proud of our relationship with Mitel. We began selling new telephone systems from ShoreTel in 2010 and were very happy with their products, support, and ongoing service. In 2017, Mitel completed their purchase of ShoreTel, and we could not be more satisfied with…

Many of our customers in Florida and Texas are surprised to learn that CSM South is able to service telephone systems that are as old as the AT&T Partner and Merlin are. But believe us, lots of businesses from Tampa to Austin use them still, for better or worse! Just this week we performed a…

When a phone system is having trouble, such as the lines are not operating or the desk telephones are not working properly, often the first troubleshooting task should be performing a reboot. But how is this done? Of course, the steps will vary by the type of system, so we will limit the conversation here…

CSM South was proud to attend the recent Jive event that took place in Orlando, Florida on February 28th at the M Lounge, in the recently hip Ivanhoe district of the city. Not only were we able to be treated to some really tasty drinks and eats, but we were able to connect with the…

When businesses or organizations are installing a new telephone system, or even just reorganizing how they like their call flow to take place, confusion often sets in on how to write a good auto attendant script. It needs to give the callers information in a timely manner without sounding rushed, while simultaneously directing them to…

In the hospitality industry today, every owner or franchisee is looking for new revenue streams, ways to cut existing costs, and innovative options for expanding guest satisfaction. While CSM South, with offices in Tampa, Florida and Austin, Texas, cannot give advice in every aspect of the above wish list, we can offer some exciting advice…

Hoteliers who provide a full-service or resort hotel experience are always looking for new ways to keep their guests delighted and coming back for more. These guests demand a lot out of their hotel stay – and that’s exactly how it should be! This is why Phonesuite has worked tirelessly over the years to develop…

In the world of VoIP, if it seems like every manufacturer or service provider has a different model or way of pricing their products, then you really are onto something, because they do! Mitel, however, tries to keep things simple by having an easy to understand menu of choices. The basic five licenses, Voicemail, Courtesy,…