What are the differences, when should you consider cloud over premise based VoIP new phone system, and when does it make financial sense to make the jump? CSM, which has sold new phone systems in Tampa since 1984, is well versed in the world of telephony, both traditional and VoIP. Many, if not most, of…

In an effort to provide our customers and prospective clients with information about CSM and general telecom resources, we have chosen to provide this page. Here you will find general material related to telecom and purchasing a new phone system along with Case Studies and White Papers related to current CSM deployments of cloud VoIP…

In an effort to provide our customers and prospective clients with information about CSM and general telecom resources, we have chosen to provide this page. Here you will find general material related to telecom and purchasing a new phone system along with Case Studies and White Papers related to current CSM deployments of cloud VoIP…

Texas Phone System Service Communications Systems Management has had operations in the “Lone Star State” since the mid- 1990’s. However, at that time CSM’s presence was limited to national contract service. In 2012, Communications Systems Management combined operations with KTM Communications to deliver a more comprehensive solution to all of our clients. KTM Communications was…

Cloud VoIP Service There are literally thousands of cloud VoIP companies in the marketplace. Some are small start-ups working out of a one room office with a single server, some are large enterprise grade businesses with full data centers across the country offering multiple points of redundancy. CSM partners with the highest grade cloud VoIP communications…

One Question that we at CSM South receive en mass every Spring and Fall is “how do I change the time on my Nortel/ Norstar/ Meridian phone system?” As a resource for our customers in Tampa, Austin, Naples, Orlando and elsewhere, please consult the guide below for instructions.Even though these systems were discontinued more than…

How to Use the Avaya IP Office 1616 Phone   The Avaya 1616 is an easy to use phone created to work specifically on the Avaya IP Office. Please click below to download an easy to follow quick user guide or manual created by Avaya.   Avaya 1616 User Guide (Click link to download PDF)  …

Review of the Avaya 1403 Telephone for Business Phone Systems     Avaya handily wins the first place for sales in digital/ VoIP hybrid systems with the award winning Avaya IP Office. CSM sells and installs this system in all our markets. After purchasing Nortel in 2008, Avaya has migrated their customer base to the IP…

If you’ve been hesitant about upgrading your hotel’s communication system to one that utilizes Voice over Internet Protocol (VoIP), we can’t exactly blame you. VoIP is still a relatively new technology as applied to hospitality, and even with advances in performance, amazing features, and cost factors to consider, the changeover can feel quite daunting. There’s…

A common question on Request for Proposals (RFP)  that many vendors must answer, and not just telecom but nearly any RFP that involves hardware or physical equipment, is “where is the product manufactured?” When clients are looking for a new phone system, this question is almost always asked as well.  There are various reasons for…