IMAGING REFURBISHER NEEDS A NATIONAL SERVICE FOOTPRINT AND RELIES ON CSM

IMAGING REFURBISHER NEEDS A NATIONAL SERVICE FOOTPRINT AND RELIES ON CSM

Since 2000, Atlas Medical Technologies has been providing the nation with high quality, pre-owned equipment along with extraordinary customer service. With offices in Florida and California and operations around the globe, Atlas wanted to take advantage of the features offered by a VoIP solution. After receiving proposals from several vendors, Ronald Brewer, the President of Atlas Medical chose a Allworx 24X provided by CSM. “We were looking for an experienced VAR that had a national footprint and offered all the components so we would have a single point of contact for everything –
dial tone, telephones, applications and data switches.” said Mr. Brewer.

In early 2008, Atlas moved their Florida operations to a new office to accommodate their continued growth and selected CSM to provide a complete communications solution with a PRI, two networked locations using an Allworx 24X system with new power over Ethernet (PoE) switches. The implementation was accomplished on time with no service
affecting issues. The Atlas staff was trained on the new platform by CSM customer care specialists and they were immediately able to take advantage of the new technology and services. Presence management, being able to know in real time the state of other Atlas team members, has been one the most valuable features. “When
you have employees that are distributed around the nation, it is great to able know exactly where they are and what they are doing in real time so we can communicate effectively.” said Mr. Brewer “It really helps us be
responsive to our customers and reduces the time wasted playing phone tag.” As Atlas Medical Technologies continues to grow its business, CSM will be there to help. As Mr. Brewer puts it, “We knew exactly we what we were looking for and wanted in a communications system solution and its supplier and we found it all in CSM.”

Write a Reply or Comment