CSM Completes Deployment of New ShoreTel Telephone System for EMSI

CSM is proud to announce the completion of the installation of a ShoreTel VoIP phone system for EMSI, whose headquarters is in Tampa, Fl. EMSI is the premier manufacturer of electrical stimulation units and accessories for management of pain and physical rehabilitation.

After their aging InterTel phone system became maxed out, and not to mention long discontinued, EMSI began he  search for a new VoIP system that would grow with their business, provide longevity of product, and be simple to manage. After deciding on the ShoreTel system, they chose several vendors in the area to interview and receive proposals from. CSM was chosen for our ability to execute as proposed, longevity in the industry (over 30 years!) and competitive installation and ongoing service rates.

The new phone system comprises 275 ShoreTel VoIP telephones, ShoreTel Communicator loaded on all workstations, and more than 20 Work Group Agents queuing calls for Service, Operator, Language Assistance, and Sales. In addition to the phone system, CSM also completed a renewal and refresh of the cable plant, running more than 300 cables in the building, mostly after- hours in order to minimize disruption to the employees.

Click on the link below to download the case study and learn more about this exciting ShoreTel installation in Tampa!

EMSI Corporate HQ in Tampa, Fl.

CSM- White Paper EMSI