Mitel, Avaya Merger on Tap?
During Avaya’s third-quarter 2019 earnings call last week, Avaya CEO Jim Chirico shared that the company expects to finalize its next-step strategic plan “within the next 30 days.” Now a week later, word has resurfaced that Mitel is an interested buyer.” Speculation regarding Mitel’s interest first came up four months ago, in a report published in The Wall Street…
Read MoreSD-WAN Adoption Poised for Liftoff, Says Aryaka
SD-WAN adoption has reached an inflection point, according to Aryaka’s 2019 State of the WAN report, which found more than half of enterprises were poised to make the switch from tradition WAN networks to SD-WAN in the next few years. The SD-WAN vendor’s third annual report surveyed 795 IT and network practitioners working for companiesranging in size from…
Read MoreWhat to do when Lightening Strikes your Phone System
Living in either Florida or Texas, residents will be very familiar with extreme weather. Besides ruining a day at the beach or a softball game, thunderstorms and weather related events can cause power interruptions and surges that wreck havoc on telecom, data equipment, and related devices. So what should a business do when a phone…
Read MoreHow Voiceware’s New Functionalities Will Improve Your Hotel
The hotel industry is always changing. As a hotelier, you may be at the forefront of new technology that enhances the guest experience and improves efficiency (and we know a thing or two about that), but things don’t stay static for long. That’s why it’s so essential that products and services that are designed for…
Read MoreAre Chatbots True AI? Understanding the Difference
There are so many incredible ways that artificial intelligence (AI) can be applied across the enterprise: conversational intelligence, smart routing, agent augmentation, interaction insights. Yet there’s one form of AI that many companies choose to focus on, and it’s a coin toss as to whether their strategies are effective. Research from Vanson Bourne shows that…
Read MoreThe State of Hotel Technology
As is true in many industries, hotel technology news and seminars seem to be circling around hot new tech trends and buzzwords like AI (Artificial Intelligence), blockchain, and 5G. While some of this in-vogue tech holds promise for hospitality, aside from AI, it is future tech, not currently available. We aren’t ready for it yet –…
Read MoreSeven Reasons to Say Yes to Cloud Communications
Many IT and business leaders believe that shifting communications to the cloud is risky. The reality is that not moving can be far riskier (as in, “your company could be nonexistent five years from now” riskier). In today’s fast-paced digital business era, seeing changes in the market and responding quickly is the key to success.…
Read MoreHow Phonesuite Partners With Hotels
Over the decades, Phonesuite has consistently produced outstanding products and services for hotels that improve hotel communications functionalities and their ability to satisfy their guests’ needs. Working with these hotels means so much more to us than simple transactional business, though. It’s hard to overstate how much we value the relationships with various hotels and…
Read MoreA Look into Full-Service and Resort Hotels
What do family vacationers, business travelers, and honeymooners have in common? Well, they might all be enjoying the amenities in your full-service or resort hotel. These guests, different though they may be, all expect a certain (high) level of service during their stay at your full-service or resort hotel. For this reason, it’s important for…
Read MoreVoIP Solutions for the Hotel Industry
Hotels have so many technological advances available to them these days that it’s safe to say at this point that we are now living in the future that has been prophesied by technology experts all around the world for years and, in some cases, decades. The best part, though, is that we’ve barely scratched the…
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