Cloud VoIP Service

There are literally thousands of cloud VoIP companies in the marketplace. Some are small start-ups working out of a one room office with a single server, some are large enterprise grade businesses with full data centers across the country offering multiple points of redundancy. CSM partners with the highest grade cloud VoIP communications providers with multiple data centers across the USA. If your business is looking for a cloud based solution or have a distributed workforce, then cloud based VoIP service should be your choice. CSM recommends solutions from two high quality carriers, Mitel and GoTo Connect.

There was a time when businesses deployed a cloud based product purely based on cost. It was a trade off- cell phone type quality for lower monthly phone bills. But no more! Cloud based telephone services make your business more efficient and easier to manage. They replace existing legacy phone equipment with a cloud hosted PBX, which means your desk and smart phones work together and can be managed from your web browser or a mobile app. Cloud phone systems make it easier for your customer to contact your teams, turn any location (even home office workers) into a workplace and reduce your current expenses. And those old problems with quality of service (QOS), jitter, or dropped calls? Those are a thing of the past. As long as businesses choose trusted vendors and have a company like CSM handle the transition, those potential pitfalls can be avoided.

An exciting reason, and one of the primary rational for moving to cloud, is flexibility. If a business is thinking about having just a few call center agents, for example, in the past they had to purchase a base solution, buy licenses, pay for setup, and then purchase yearly support. This was rarely cost effective for less than 25 agents. Now, with hosted cloud, a small business can deploy as few as one or two agents, and generally just for the added cost per month for an agent license, usually just a few dollars! Enterprise grade customer service for literally a few dollars a month.

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Cloud provider GoTo Connect is one of the best cloud VoIP providers. The GoTo Connect solution is robust and supports multiple SIP telephones that can be deployed worldwide. GoTo Connect really shines for small and medium sized businesses that are willing to make a small up-front investment in the SIP telephones and have a solid voice solution.

Work from anywhere:
GoTo enables your workforce to work from anywhere they have an internet connection. Home. Office. Hotel. On the road. Anywhere they are – they are connected.

Some users choose to have a physical phone at their home office- easy to do with GoTo! Other people like to utilize the GoTo Connect app on their smartphone, included with every GoTo user license. Finally, some choose the softphone, a software device that uses a laptop or desktop computers speakers and microphone. Whichever option works for your employees they are free to use, call it a mix and match approach to VoIP telephony!

All the features:
GoTo has all the features you need and want for your business to thrive.

Analytics? Check. From basic reporting to robust packages, GoTo Connect has a wide range of reporting options that can provide information on “cradle to grave” call flow, call queues and other functions.

Voicemail to email? Check. Receive your voice mails in your email inbox. Even more cool,. you can have the system transcribe the voicemail into a text email!

Conference bridge? Oh Yeah! GoToConnect has a powerful, included conference bridge that also includes video conferencing and scheduled calls.

Mobility integration with your Smartphone:

Using the included GoTo Connect app, callers can take calls, make calls, setup audio and video conferences, and complete telephone related duties as if they were in the office. Users can even seamlessly switch from the app  to their VoIP deskphone, at any moment. Talk about flexibility! 

 Oh, and a ton more features too.

GoTo Connect operates on a wide variety of SIP telephones from trusted manufacturers such as Poly (formerly Polycom), Yealink, and Grandstream. 

 

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Mitel, a trusted name in telecom since the dawn of thePBX, has successfully integrated the ShoreTel Connect Cloud solution into their product portfolio and have branded it as MiCloud Connect. Delivered over a private connection or your existing internet service, Mitel MiCloud Connect provides the absolute highest experience. Licencing in the Mitel Cloud is also simple. There are several choices, offering flexibility to make the appropriate choice and only pay for the services any particular user or location requires. Many of the features which are included in the higher level licenses can be purchased on an individual basis such as Contact Center, Always on Recording, Follow Me, Scribe, etc. 

• Voicemail– As the name implies, is simply a voicemail only license used for information boxes, job lines, etc.
• Courtesy– This license is used for locations such as break rooms, hall phones, etc. It only includes 200 minutes of calling, after this it runs at a metered rate.
• Telephony– Users who require a phone, voicemail, and unlimited calling, but not the PC client or more than 3 party conferencing fit comfortably in the Telephony License.
• Essential– Everything that is in Telephony is included in Essential, with the addition of 8 party conferencing and the award winning Mitel Connect Client software.
• Premier– Building on Essential, the Premier License includes all of the above, with the expansion of conferencing to 25 parties, the ability to record calls, and the integration of various CRM software such as Salesforce and Microsoft.
• Elite– With 100+ party conferencing, always on recording, and a host of additional included features, the Elite License is the most “inclusive” option available.

To download the product Brochure on the MiCloud Connect product, please click the following link      [download id=”2294″ template=”CLICK HERE”].

Mitel Cloud operates on a range of different telephones, but tailor made for the solution is the Mitel 6900 series. 

Comprising the following VoIP telephone sets, the Mitel 6900 telephones are:

 

Mitel 6940-

The powerful productivity enhancing desk phone that gives business leaders the edge.

• 7” (800×480 pixel) color LCD Touch Display
• Bluetooth 4.1
• Mobile Integration
• Mobile phone charging port
• Cordless BT speech optimized handset
• Enhanced full-duplex speakerphone
• 96 Programmable keys
• 6 context sensitive soft keys

Mitel 6930-

A robust and highly customizable desktop communication tool designed to maximize the communication experience.

• 4.3” (480×272 pixel) color display
• Bluetooth 4.1
• Mobile Integration
• USB Mobile phone charging point
• 72 Programmable keys
• 5 Context sensitive soft keys
• Speech optimized corded handset
• Support for optional Cordless handset
• Enhanced full-duplex speakerphone
• Highly customizable via optional accessories

Mitel 6920-

Designed from the ground up to combine flexibility and reliability for all users.

• 3.5” QVGA (320×240 pixel) color display
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• Speech optimized corded handset
• 18 Programmable Keys
• 4 Context sensitive soft keys
• Native DHSG/EHS analog headset support USB port for headsets and accessories

Mitel 6910-

An enterprise grade desktop phone with standard telephony features – ideal for business of all sizes.

• 3.4” (128×48 pixel) monochrome backlit display
• Eight programmable keys
• High definition corded handset
• Wideband audio speakerphone
• Dual Gigabit Ethernet ports

 

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