Category: Avaya

23 Jun

Are Chatbots True AI? Understanding the Difference

There are so many incredible ways that artificial intelligence (AI) can be applied across the enterprise: conversational intelligence, smart routing, agent augmentation, interaction insights. Yet there’s one form of AI that many companies choose to focus on, and it’s a coin toss as to whether their strategies are effective. Research from Vanson Bourne shows that […]

11 Jun

Seven Reasons to Say Yes to Cloud Communications

Many IT and business leaders believe that shifting communications to the cloud is risky. The reality is that not moving can be far riskier (as in, “your company could be nonexistent five years from now” riskier). In today’s fast-paced digital business era, seeing changes in the market and responding quickly is the key to success. […]

09 Jun

How Phonesuite Partners With Hotels

Over the decades, Phonesuite has consistently produced outstanding products and services for hotels that improve hotel communications functionalities and their ability to satisfy their guests’ needs. Working with these hotels means so much more to us than simple transactional business, though. It’s hard to overstate how much we value the relationships with various hotels and […]

07 Jun

A Look into Full-Service and Resort Hotels

What do family vacationers, business travelers, and honeymooners have in common? Well, they might all be enjoying the amenities in your full-service or resort hotel. These guests, different though they may be, all expect a certain (high) level of service during their stay at your full-service or resort hotel. For this reason, it’s important for […]

29 May

VoIP Solutions for the Hotel Industry

Hotels have so many technological advances available to them these days that it’s safe to say at this point that we are now living in the future that has been prophesied by technology experts all around the world for years and, in some cases, decades. The best part, though, is that we’ve barely scratched the […]

27 May

Hotel Tech Offerings That Appeal to The Modern Guest

In today’s technology-obsessed world, guests have come to expect quick service, readily available information, and seamless check-in processes. Exactly what types of tech offerings should your hotel utilize in order to appeal to the modern guest? You’re probably already aware by now of the amazing benefits of Phonesuite’s VoIP offerings, along with our advanced Voiceware software and […]

When Nortel Phone Systems can’t be Serviced

A world where Nortel is no longer around? If this were 1995, most businesses and experts would have had a hearty laugh and dismissed the thought completely out of hand. But, this is not 1995, it is 2015, and the unthinkable happened. During a heated bidding process in 2008, Siemens Enterprise Communications and Avaya went […]

Avaya IP Office V9- Why you Should Upgrade Now

The current version of the Avaya IP Office, V9, has been on the market now for two years. Even with the passing of time, we have customers asking us, “what’s new” or “why should I upgrade to V9?” In order to address some of queries, we have loaded a Avaya IP Office White Paper detailing […]