CSM Florida in Tampa has received its ShoreTel Enterprise Contact Center (ECC) Certification. ShoreTel is the gloabal leading provider of “brilliantly simple” Unified Communications / VoIP Solutions.
ShoreTel’s ECC Certification allows CSM to help its clients address their ACD / Contact / Call Center requirements as an extension of the ShoreTel Unified Communications Solution.
Shoretel released V.12 of its award winning UC software. V.12 is one of the most exciting releases for IT telephony in years. V.12 enables the Shoretel UC platform to scale to over 20,000 endpoints, adds integration for Exchange and Apple users, and enables more advanced mobile UC features. Also V.12 has a robust UC Conferencing solution that is scalable from 10 to 250 audio participants and 150 secure web conferencing ports.
On April 14th 2011 Shoretel received the 2011 Market Tools ACE Award, for the 4th consecutive year. The Market Tools ACE Award certifies, acknowledges and celebrates Shoretel’s outstanding achievement in satisfaction for their customeres, partners, and employees. Receiving a MarketTools ACE Award is a unparalleled honor that demonstrates rigorous application of feedback and outstanding performance across the enterprise as measured by those processes.
Shoretel released the newest member to the Shotephone family: the IP 655. The IP 655 provides up to 12-line appearances, a large backlit touch color display and haptic (vibrational) feedback. Need an impressive conference or executive telephone? The advanced microphone technology delivers superb speakerphone capability for offices and small and midsize conference rooms when used with the optional extension microphone accessories.
February 2nd, 2011
Communications Systems Management proudly hosted the North Tampa Chamber of Commerce “After 5” event for February at our corporate office in Tampa, Fl. The event was a resounding success with nearly half of the Chamber’s members present. Chamber members were treated to bar service, a delicious catered buffet, and demonstrations of the ShoreTel product line. In the words of the Executive Director for the Chamber, “The event had an excellent turnout and was a great success!”
We look forward to hosting many more community events at our office, with the next event being the Carrollwood Area Business Association (CABA), scheduled for May 25th.
Since 2000, Atlas Medical Technologies has been providing the nation with high quality, pre-owned equipment along with extraordinary customer service. With offices in Florida and California and operations around the globe, Atlas wanted to take advantage of the features offered by a VoIP solution. After receiving proposals from several vendors, Ronald Brewer, the President of Atlas Medical chose a Allworx 24X provided by CSM. “We were looking for an experienced VAR that had a national footprint and offered all the components so we would have a single point of contact for everything –
dial tone, telephones, applications and data switches.” said Mr. Brewer.
In early 2008, Atlas moved their Florida operations to a new office to accommodate their continued growth and selected CSM to provide a complete communications solution with a PRI, two networked locations using an Allworx 24X system with new power over Ethernet (PoE) switches. The implementation was accomplished on time with no service
affecting issues. The Atlas staff was trained on the new platform by CSM customer care specialists and they were immediately able to take advantage of the new technology and services. Presence management, being able to know in real time the state of other Atlas team members, has been one the most valuable features. “When
you have employees that are distributed around the nation, it is great to able know exactly where they are and what they are doing in real time so we can communicate effectively.” said Mr. Brewer “It really helps us be
responsive to our customers and reduces the time wasted playing phone tag.” As Atlas Medical Technologies continues to grow its business, CSM will be there to help. As Mr. Brewer puts it, “We knew exactly we what we were looking for and wanted in a communications system solution and its supplier and we found it all in CSM.”
Florida Medical Clinic is a multi-specialty group of physicians, surgeons
and healthcare providers that use a team approach to provide area
residents with the latest advances in patient and medical research.
Florida Medical Clinic provides a full range of services such as MRI and
X-ray to specialties like cardiology, gastroenterology, orthopedics and
Florida Medical Clinic (FMC), created in 1993, was the first clinic in our
area to merge primary care physicians with multi-specialty physicians in
an effort to provide the best medical treatment and education for area
families. Today, they have grown to over 80 doctors combined with over
700 highly skilled medical professionals in 20 specialties to offer a
network of medical support for the West Florida community.
In 1993, FMC’s C.E.O., Joe Delatorre, selected CSM to provide the first
of many telephone systems. CSM was able to make a business case for
the scalable and sustainable deployment of the Vertical Networks (then
Comdial Corporation) telecommunications platform. “CSM was the best
choice based on the scope of their offering and the low TCO they were
proposing.” said Joe Delatorre, “We have exceeded our initial
expectations by a multiple factor during the past fifteen years that they
have been our vendor. To say that I am pleased with our investment
with them would be an understatement.” Over the years, CSM has
upgraded and deployed new technology and services to meet FMC’s
need and timetable as they continue their success and growth.
Florida Christian Homes is a not-for-profit, faith-based organization
dedicated to providing affordable, quality retirement housing to Florida
seniors of all faiths. They serve individuals who are in search of an
active-living community in Florida that includes an enlightened, fully
integrated, person-centered approach to healthcare.
“We were in the process of developing two new properties and we
needed to fully assess our needs with an objective VAR and have them
help us design a comprehensive solution,” said David Wildgen,
Executive Director of FCH. “It helped us to determine that a converged
platform was the way to go because of our present and future needs.”
Proposals were solicited from the only two full spectrum telephony
VARs in the area CSM and Verizon. Verizon presented the Nortel BCM
telephone system while CSM proposed a Siemens solution with a
Vuesion SE platform. Priority was placed on the vendor’s operational
capabilities, service coverage, feature set and financial feasibility. After
careful evaluation, the decision was made to choose the Siemens