What type of room phone is best for your hotel?

VoIP vs Analog Hotel Room Telephones

Often when a hotel or motel is looking to install a new phone system, questions come up regarding room telephones. It is often possible to reuse the existing room telephones in most properties, but what if you need or want new ones? CSM South is happy to offer some guidance on this subject of buying new room telephones for your phone system. When it comes to hotel or hospitality room phones, although there are MANY choices, they can at least be broadly grouped into two types. First, there are the traditional tried and true analog varieties that any hotel guest would be familiar with. Second, there are the new VoIP phones which include anything from large color screens to integrated weather apps. So, for your hotel or inn, which room telephone type is best?

VoIP Hotel Room Phones tampa and orlando
V-Tech Hotel Room Phone

Things to consider when purchasing room telephones for your hotel

Perhaps the most important consideration is cost vs functionality. A standard analog room phone will be functional and have basic speed dials to locations such as the restaurant, front desk, and housekeeping. Speed dial buttons range from 2 to as many as 14. The cost of an analog phone is generally very low- typically around $30. However, functionality is limited to the traditional feature set detailed above. For most hotels, this is adequate and meets the specifications of their flag and keeps capital costs lower for newly constructed or acquired properties.

Yealink hotel room phone

If management or your flag, however, desires or requires advanced features or -dare we say “beauty”- then VoIP room phones can fit the bill. The ability to add applications, or “Apps” to the phones is nearly unlimited and can include things such as the weather, in-house advertisements, photos, and nearly anything else. However, all this flash does come at a cost that can add up significantly. Not only is there a figure associated with the phone itself, but the programming to add applications (if desired), if not performed by hotel staff, can become remarkably high. Additionally, because these room phones are VoIP, they do need to operate on a data cable rather than a traditional CAT 3 phone cable. Alternatively, some VoIP telephones can be WiFi enabled, using the wireless network of the property and negating the need for cables entirely. CSM can help identify if your hotel is ready for VoIP.

Manufacturers of Room Phones

Many of the makers of hotel room phones have been in business for several decades. Firrerent flags have different approved vendors, but broadly, the followin list is approved for the major brands:

  • V-Tech– Founded in 1976, V-Tech is the worlds largest manufacturer of cordless telephones and electronic learning products.
  • Cetis– A privately held, US corporation, Cetis introduced the first hotel room phone with a faceplate and programmable guest service key, way back in 1982.
  • Teledex– Designed and engineered in America, Europe, and China specifically for hospitality applications, Teledex brand hotel phones are available in 7 distinct phone design families and over 50 model options.
  • Inn-phones– Featuring a 100% satisfaction guarantee, Inn- phone produces analog, VoIP, and cordless telephones specifically for the hospitality market.

Each of these manufacturers have different lines of room telephones in both analog and VoIP versions- anything from basic to highly functional is available. Most also come in several colors including platinum, white, grey, black, or silver.

Where does CSM South Install Room Telephones for Hotels?

CSM has installed thousands of new room telephones in all manner of hotel properties. We have recently sold and delivered new room telephones for a new Choice property in Miami, Hilton brands in Jacksonville and Bradenton, a boutique property in Pensacola, and an independent resort in Ft Lauderdale. Rest assured, if your hotel is located in Florida, Georgia, Alabama, or Texas, CSM can work with you!

This is, of course, just a quick primer on how to choose a hotel room phone. Contact CSM to speak more about the options and the best choice for your hotel.

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What are the differences, when should you consider cloud over premise based VoIP new phone system, and when does it make financial sense to make the jump?

CSM, which has sold new phone systems in Tampa since 1984, is well versed in the world of telephony, both traditional and VoIP. Many, if not most, of our clients have gone ahead and made the leap to cloud based telephone systems. However, we constantly have customers wanting to know more about VoIP, how it might help their business, what the advantages over a traditional premise based system are, and why or when they should make that jump. The answers are, unfortunately, rather tailored to each individual firm or organization. However, there are some general ideas that can be expounded upon to help our clients.

voip-tampa

To begin with, a company needs to take a thorough look at what their communication system is doing today, how it operates, and how the users interact with it. Here are a few thoughts to start that process:

  • What are the “must have” features that your employees are using? Be careful here! These features often vary by user or role within the organization.
  • How many telephones are basic ( IE: break room), standard (typical employees), expanded user (IE: executive assistant or reception), dispersed users such as home workers or Road Warriors, and then how many conference phones are there?
  • What is the line service? CO, T-1/ PRI, SIP? Maybe a mix of these even.
  • What is the onsite infrastructure like? Is the cable plant up to date? VoIP telephones use data cables and not traditional voice cables.
  • Are there remote sites that are or should be connected?
  • Is sending or receiving faxes still important in your business? Some cloud VoIP phone systems that we sell work well with fax, other cloud telephone systems do not so this might be an important consideration for your business.
  •  How old is the telephone system? Is it still supported by the manufacturer?
    • The average lifespan of a telephone system is 7-9 years, so if yours is older than this, it is highly likely that it is unsupported.
  • Is the manufacturer still in business?
    • Many telephone system manufacturers have gone out of business or were absorbed by other companies over the last 15 years including such heavyweights as Nortel (Avaya), Comdial (out of business), Vodavi (out of business), Siemens (Unify), Toshiba (Mitel), and ShoreTel (Mitel).

After determining the answers to the questions above, it would then be helpful to have a better understanding of what the differences between cloud and premise based phone systems are; after that the business will be in a position to decide which is best suites them.

At the most basic level, the operational differences of a cloud as opposed to a premise based system are generally very minimal. Both provide a desk phone with a range of features and functions from basic to advanced. Some cloud systems are, however, less feature rich and provide an experience that is best suited for organizations only requiring the fundamental five features- In/ Out Calling, Hold, Transfer, Conference, and Redial. Most premise based systems today contain the wealth of features developed over the last 20 years, often referred to as “key” system functions, including Call Pickup, Park, Call Forwarding, Voice Mail, etc.  When comparing features, try and determine or obtain a feature list- most manufacturers easily have this available. This feature list should be at least the basis for where to begin to narrow down the providers or manufacturers of the cloud or premise based VoIP. Here is where cloud can really start to shine. Many of our clients have been interested in advanced features such as call recording, call center (true call centers with reporting, etc. Not just distributing calls which is UCD, a common basic feature), and remote phones at satellite offices. With cloud, an organization can deploy these sort of features on a per user basis for only a few more dollars than a standard user. This removes the often exceedingly high cost of purchasing a hardware and software package as in the past.

Finally, a budget must be determined. Typically, a cloud system is a monthly subscription contract per user or “seat” which includes telephone service, telephones, and support. Prices generally range from $15 for a basic user to $30 for a call center agent. While this may seem expensive at first, recall that it includes service, support, and the hardware. As an example, an average 30 telephone system in the cloud would be roughly $600 per month
($22 x 30 phones). For a premise based phone system, we can assume it would be about $8,000 cash purchase, plus the recurring yearly support of around $800, along with the line service which on a standard T-1 or PRI would be about $450 per month.  Broken down on a monthly basis, that would be $133 for hardware ($8,000/ 60 months), $67 for support ($800/12), and $450 for line service, totaling $650 per month, or $50 more than the cloud system.

Final thoughts- in order to determine whether your company should purchase a cloud or premise new telephone system, we must take into account the physical infrastructure, user functionality, and costs. Along with some diligent work from organizations such as CSM, you can be sure that you will make a wise choice for your telecommunications system and be able to enjoy many years of quiet enjoyment.

CSM South installs new VoIP and traditional telephone systems in Tampa, Mobile, Austin, Jacksonville and all overthe southeast US. Give us a call! 800-226-3389

Why it is Time to Upgrade your Hotel Phone System to VoIP

For those of us who have been in business for awhile, it seems like just yesterday that we were all using rotary phones that were either attached to the wall or sat on a desk like a cumbersome paperweight. For decades, phone technology didn’t progress beyond those telephone analog systems with limited feature sets.

Today, however, when it comes to modern phone technology, whether it’s the cell phone you carry in your pocket or the advanced VoIP system used by many businesses today, phone communications have certainly come a long way.

Surprising as it may be, while they may no longer be using rotary phones, many hotels and motels continue to live in the stone age of phone system technology. If you find yourself in this group, below you will find several reasons on why it’s probably time for your hotel to get up to speed.

VoIP Is Still the Most Cost-Effective

For our business, a common selling point of VoIP, whether in Tampa, Jacksonville, or Austin, has been the lower cost, both in installation and operation. Since the widespread adoption of VoIP over a decade ago, less expensive options have arrived on the market to rival their price point.

But while VoIP might not be the absolute lowest-cost solution for your hotel, the benefits of a digital or VoIP telephone system — efficiency, compliance, and additional features — far outweigh the cost. There’s also the long-term cost to consider. If you need significant upgrades in five or ten years, a VoIP system can be upgraded with a simple software update, while other systems require expensive infrastructure alterations, replacement of cable, or other onsite phone system hardware.

Customers Demand New Technology

Many hoteliers think their current suite of phone features is sufficient for their needs, but it’s the guests’ expectations that should be the focus. Guests are living in an increasingly digital world — they expect to be able to do everything from their smartphones or online, rather than waiting in line or calling someone on the phone.

By adding the new features that VoIP offers, you’re keeping your hotel up to date with the expectations and requirements of your guests while offering them a more seamless, attractive experience.

Compliance is a Moving Target

Recently, Congress passed two laws regulating the way that hotels and other multi-line telephone systems (MLTS) handle 911 calls. Under the new laws, 911 calls must include specific location information like the floor and room number where the call originated, and emergency calls must access an outside line directly without needing to dial a prefix.

On an old analog system, implementing these changes would be nearly impossible. On a digital system like the ones offered by Phonesuite, changing our phone systems was a simple software upgrade in a browser window. Sooner or later, the laws surrounding phone behavior will change again, and your hotel needs to be ready.

Increased Staff Efficiency

Far too much of your hotel staff’s time is spent on mundane, repetitive tasks — telling people what time breakfast is served, scheduling wakeup calls, checking to see if housekeeping has finished with a room, check-in and check-out, and so on. You hired your staff for their people skills, so they’d be far better off spending their time with guests who will appreciate the face-to-face interactions.

A digital PBX new phone system on VoIP allows your staff the freedom to do just that. By automating many common processes, implementing phone trees that can answer frequent questions, and allowing guests to handle many simple tasks like check-in themselves, you’ll free up your staff’s time to provide better service to the guests right in front of them.

Talk to CSM South about your Phone System Today

If you’re ready to bring your hotel’s service into the 21st century, talk to CSM South and Phonesuite. Our new telephone systems are intuitive, easy to install, and simple to upgrade. We’ll examine your hotel’s infrastructure and specific needs to build a plan that’s perfect for you. 

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Are These Items Included on your VoIP Telephone System Quote?

If you are getting a VoIP Quote, make sure these things are included!


When businesses are looking to purchase or deploy a new VoIP telephone system, they need to make sure that everything is as it should be, and that there are no unexpected costs.

Often, quotes include the base package of licenses and phones, but neglect to include a few pieces of hardware, along with some monthly line items, that can really add up!

To enable every business to be prepared and clear on what they are signing up for, we have broken down the top four items left off of VoIP telephone system quotes.


  1. Taxes– Depending on the size of your telephone system, taxes can be a major expense, and therefor a cause for sticker shock if you are not expecting to see them on your quote. The long and short of the issue is that whether or not your quote includes taxes, your business will be paying them! Even if you are a tax exempt organization, there are still some Federal taxes to pay. A fair rule for general, for profit, businesses is that your quote will increase about10% due to taxes. Some providers, such as GoTo Connect, include estimated taxes in their quotes, however, so check your line items carefully.
  2. POE Switches– Old telephone systems powered the telephones through the wires in the wall which received their power from the PBX, the box on the wall. VoIP phones do not receive power from a PBX so instead receive it from the switch they are attached to or a power injector. When you are looking at your quote, either plan on providing a POE (powered) switch for the phones to all use or plan on each phone being plugged into a power strip. A power adapter into a power strip is fine, just ensure it is properly protected with surge protection and that each phone comes with a power adapter!
  3. Router– Many of our VoIP customers have compatible routers, which we determine when we start our due diligence before installation, so this is not an additional cost for them. However, on many smaller VoIP telephone system installations, the business is using consumer grade basic equipment, fine for standard internet and data usage, but not compatible with VoIP phone service. The good news is that these routers are not very expensive. A standard router for an installation with less than 50 telephones is around $350, one time, not recurring.

CSM South does our absolute best to be completely transparent on the costs involved with every one of our VoIP quotes. If you receive a proposal from us, please, be sure to ask any and all questions that come to mind. On that note, be sure to ask our competition as well to make sure that your quotes are as “apples to apples” as possible.


 

Based in Tampa, Florida and with offices in Austin, Texas and service centers throughout the southeast, CSM South installs and services traditional telephone systems and VoIP premise and cloud systems.

Why a Law Firm would Upgrade to VoIP

What are the benefits and features available from VoIP to enhance a law firms productivity and increase client satisfaction?

Since their invention and implementation in a business setting, telephone systems have been integral to the operations of law firms. Initially just a way to connect partners, employees, and clients, telephone systems can now be a profit center in and of themselves, not to mention a way to cut costs and drive client satisfaction.

CSM South has been installing new telephone systems for law firms since our very beginning in 1984. In that time we have honed in on some of the best VoIP features for law firms, cost reduction that VoIP offers, and ideas to harness new clients while keeping existing ones satisfied.

VoIP Telephone for Law Firm
CSM installs new telephone systems in law firms across the southeast USA

Old fashioned phone systems were not easy to use and cost a fortune, both in their initial deployment and in the service of them after. Not only that, but the continuing cost of copper CO lines or T-1/ PRI were in the many hundreds, if not more. CSM replaced a traditional or legacy telephone system for a law firm in Austin, Texas who has two offices who was using two PRI from a local provider- and paying over $2,000 a month for the phone line service alone!

Two of our favorite VoIP telephone service products for law firms are from Mitel and GoTo Connect. The information below broadly applies to both products, but for more specific info, contact us.

Best VoIP Features for Law Firms

Telephone systems have evolved over the last several decades to contain a host of different features to accomplish functions and operations required by businesses. Most business owners, administrators and employees know all the typical features, which are, of course, available in VoIP and are not only pertinent to law firms, but also to business in general. Common phone system features include:

  • Transfer
  • Conference
  • Hold/ Park
  • Page
  • Direct Station Select (DSS)
  • Do Not Disturb (DND)
  • Call Forward

There are, however, some specialized features available in VoIP telephone systems that work really well in the legal professional environment. Here are a couple that come to mind:

  • Specialized Auto Attendants- You can have separate auto attendant menus for different departments of the law firm, sending callers to particular individuals for different partners, areas of practice, etc.
  • Customized “0”- Each partner or employee can define where callers go when a caller presses “0” in their voicemail box. As an example, each partner may want callers to go to their particular assistant instead of the general reception or firm auto attendant, thereby customizing and streamlining the user experience.
  • Voicemail transcription- Instead of having to call in to a voicemail to listen to messages, the VoIP phone system can transcribe the message and then send it as a email to the user.
  • Call History Records- Reports can be generated giving information on length of calls, call history, user history, and even missed calls. Reports can be automated and emailed out on a schedule or accessed at any time through a web browser.
  • Conferencing- New VoIP telephone systems have the typical 3 party conferencing through the VoIP desk telephone, but they also have the ability to integrate with included PC, MAC and other OS software so that users can schedule, make, and join audio or video conferences on their phone or computer.
  • Mobility- Users are no longer tethered to a desk telephone. Included apps for smart phones allow calls to be handled seamlessly, as if in the office. Calls can be transferred, conferences made and attended, and reporting functionality works across the platforms whether on the desk phone or using the mobile app.
  • E- fax- While cloud VoIP telephone systems can handle a traditional physical fax machine, many law firms choose to move to an electronic fax, or “E-fax” instead. With this easy to use and functional feature, faxes are sent to an email address rather than automatically printed on a fax machine. To send a fax, users simply send an email to a specific address, which sends the document out to the recipient.

Cost Reduction with VoIP

Even the most successful business is always looking for ways to reduce costs, while also increasing productivity. We already touched on VoIP features that enhance a law firm’s customer service, so let’s get into how switching to VoIP can save money.

Traditional business telephone systems had several costs associated with them. First, there was the initial capital purchase which would be combined with the labor to install and other hardware to make it operate. Second, after the capital cost, was the ongoing maintenance of the system such as replacing phones that malfunction or cards that would go bad. Third, there was the associated line service provided by the carrier, either through copper CO lines or T-1/ PRI.

With VoIP, there is a small setup charge per phone, usually around $20. After that, there is a monthly cost per device that a business wants to operate, which has an ascending price point per phone. A basic lobby phone might be on a metered rate with a very low monthly cost of just a few dollars, while a Reception phone might have a higher point with unlimited calls and a wide range of features. Typically, a user requiring standard features and functions, plus the enhancements offered by VoIP we outlines above, is about $20 per month. With this sort of pricing model, most law firms see a reduction of costs related to their telecom bill.

Putting it all Together

VoIP telephone systems offer a wide range of exciting new features and functions that increase productivity, engage customers, and harness costs for law firms. Using a provider like CSM South to help your business navigate the waters of VoIP is a great choice as our vast experience and friendly staff is eager to help. From our HQ in Tampa Florida and regional offices in Austin TX, and Mobile Al, we have sold and installed many new cloud and premise VoIP telephone systems, along with continuing service on legacy telephone systems. If your law firm is looking for a new telephone system, please give CSM a call!


CSM South sells, installs, and maintains cloud based VoIP telephone systems across the southeastern USA including Orlando Fl, Tampa, FL, Lakeland, Fl, Bradenton & Sarasota Fl, Naples, Fl, Austin TX, and the whole states of Florida and Texas.

Guest Info at Your Fingertips

How a VoIP System can Upgrade your Hotel

From time to time we like to feature articles by some of our providers. The below article, provided by our hospitality phone system partner, PhoneSuite, is a concise, easy to understand piece detailing how a VoIP telephone system can enhance a hotel’s bottom line and guest experience.

Why Managed VOICE is More Affordable

Why Managed VOICE

The COVID-19 crisis has had a profound effect on the hotel industry, and it’s hard to say how long-lasting the repercussions will be. In the meantime, hotels are doing everything they can to cut costs without losing any of the features and services that make them so valuable to their guests.

One of the biggest opportunities for saving money is in your hotel’s communication system. Many hotels are surprisingly behind the times when it comes to their technology, and if your hotel is still operating on an old-fashioned analog system or even a VoIP system from several decades ago, an upgrade can make a big difference in your monthly expenses. Here’s what you need to know.

What is Managed VOICE?

Managed VOICE from Phonesuite is a virtual phone service where all your phone system hardware and software is managed by your provider — that’s us! It’s similar to a cloud computing or software-as-a-service system, in that Phonesuite owns all of the hardware. You save a substantial amount of money on capital expenditure, instead paying a monthly fee for upkeep and the Phonesuite service.

A Managed VOICE system is open-architecture and evergreen, integrating seamlessly with your existing systems and allowing you to move, add, remove, and change phone lines quickly and easily. You can also change the functionality of your PBX system on the fly through a browser-based dashboard.

The Voiceware System

Voiceware is Phonesuite’s proprietary phone system application, designed exclusively for hotels. We’ve deployed our system in over 6,500 hotels of all sizes and needs over the last 25 years, and we’re still going! The system includes:

  • Hospitality VoIP PBX
  • Call Accounting
  • Voicemail
  • PMS Integration Compliance
  • Full Hospitality Feature Set
  • Deployment/Integration Services
  • 24/7 Hardware & Software Support
  • SIP Trunking-Local/Long Distance

How Managed VOICE Saves Money

One of the major sources of savings from a Managed VOICE system is the hardware itself — since you’re not installing or purchasing your software yourself, you save an enormous amount of money on the initial capital expenditure, instead signing on for a reasonable monthly payment.

That payment, too, is often much lower than with another system. The cost of domestic calls will become almost negligible, and the cost of international calls will be considerably reduced — if your hotel deals with a lot of international guests, the savings will be noticeable immediately.

You’ll save on service and maintenance costs, too. With Managed VOICE, your service and maintenance needs are baked in with the monthly cost of the system — you’ll receive 24/7 support and upkeep of the system without having to pay extra for costly hardware repairs.

Finally, you’ll see significant savings on upgrades and flexibility. Additional phone features, like remote check-in, online room service, or compliance with new legislation, will be as simple as a software upgrade. And if you decide that you want to add, remove, change, or move phone lines from one room to another or into a new facility, all you need is a new headset and a power outlet to plug it in — no infrastructure changes necessary.

Talk to Phonesuite Today

If you’ve been waiting to bring your hotel’s communication system into the 21st century, the time for waiting is over. A new Managed VOICE system from Phonesuite will grant you significant upgrades in features and functionality that will allow you to better service your guests and run your hotel efficiently. Contact us for a consultation and estimate based on your unique telephony needs.

To access this article directly on Phone Suites website, please visit this link (opens in new tab).

CSM South installs new telephone systems and services existing ones from our HQ in Tampa, FL and branch offices in Austin, Texas and the east coast of Florida.

cloud based VoIP phone systems

Why you Should Consider a new NEC Sl2100 Telephone System from CSM South

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CSM South has sold and installed telephone systems from NEC for well over a decade

CSM South has been installing new telephone systems and servicing existing phone systems for clients across the southeast US from our HQ in Tampa, Florida for over 35 years. In that time, we have learned more than a thing or two about traditional phone systems and VoIP products.

One of our most popular phone systems to buy is the NEC Sl2100. This sleek telephone system is a leader in the SMB marketplace, and for good reason., as it is simple to use, competitively priced, and feature rich. Customers like the simplified range of options for telephones, the ease of installation, and the future proof ability to add native VoIP phones or SIP service at any time.

CSM South and our experience with NEC SL2100 for a new telephone system

Where have we installed new NEC telephone systems? Well, in just 2020/2021 we have deployed the product at a manufacturing plant in Bartow, Florida, a law firm in Tampa, Florida, dentists office in Tampa, Florida, boutique independent hotels in Orlando, Florida, a landscape supply firm with two locations in Austin, Texas, and several dozen retail stores across the southeast. Each of these clients chose the NEC SL2100 for specific reasons. Some required a mix of analog/ digital/ VoIP telephones. Others wanted to connect their locations and centralize answering/ reception duties. While some others were just requiring a telephone system refresh and wanted a cost effective solution that also was feature rich.

The NEC SL2100 is a perfect fit for many businesses, especially those who are not ready to move to a fully VoIP telephone system. While the system processor natively operates VoIP telephone lines (SIP trunks) and phones, with the simple addition of station cards, the NEC can accommodate several dozen analog or digital phones. In addition to phones, analog devices such as fax, modem, and door entry systems can be programmed onto the analog ports.

Telephone Options for the NEC SL2100 Telephone System

Telephones on the NEC SL 2100 are designed for ease of use and functionality. Digital phones consist of 12 button and 24 button models.The digital sets have functions easily accessible on pre-programmed buttons, such as voice mail, transfer, mute and Do Not Disturb (DND).

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NEC 24 button digital phone. The 12 button model is identical except has two rows less buttons beneath the screen.

Of course, digital telephones are not the only option for desk phones on a new telephone system from NEC. For VoIP telephones, NEC delivers two really slick options, which are strikingly similar; the primary difference one has a color screen and the other a monochromatic screen.

Finally, regarding telephones, there is a cordless DECT version as well which nicely compliments the desktop sets. It deploys easily, is simple to use, and is highly functional on a new telephone system from NEC:

lakeland telephone system
Cordless DECT telephone for the NEC Sl2100 telephone system

Even though they are easy to use, sometimes we want to know all the ins & outs of a product. For that, if you are looking for a few specifics on how to use the NEC Sl2100 telephones, download the below Quick Reference guide for all the details.

Line Service Options and Advanced Features on the NEC SL2100 when looking for a new telephone system

For telephone lines, NEC SL2100 can of course use SIP trunks, as already stated, but again, with the available trunk cards, the NEC SL2100 can use traditional copper CO trunks and also T-1/ PRI.

Music on Hold (MOH) is also a breeze on the NEC SL2100 as there is an included MOH port. Or, even better than that, MOH files can be uploaded to the telephone system so be played digitally, providing crisp playback and an ability to easily change files as desired.

In addition to the basics, NEC SL2100 has a wide range of licensable advanced features such as Automatic Call Distribution (ACD), call center, hotel/ motel package, Unified Communications, and more! For additional details, click here to visit (opens in a new window) the official NEC Americas webpage for NEC SL2100.

new phone system

CSM South installs new traditional and VoIP telephone systems across Tampa, Lakeland, Orlando and the whole state of Florida. From our Austin service center, we take care of the Hill Country and Central Texas.

New Phone Systems in Tampa, FL

CSM South has been in the business of installing telephone systems for over 30 years, but did you know that we were started right here, in Tampa, Fl., where we maintain our corporate office? Yup. From humble beginnings in 1984, CSM South has deployed thousands of telephone systems, starting with analog and digital PBX’s and evolving into the VoIP systems of today.

Over the years we have represented a range of different telephone system manufacturers including:

  • Inter-Tel (bought by Mitel)
  • Siemens (sold the telecom division and divested of it)
  • Nortel (absorbed by Avaya)
  • GTE/ Tadiran (left the US market)
  • ShoreTel (bought by Mitel)
  • Comdial (bankrupt in tech bust of 2004)
  • Vodavi (acquired by Vertical in 2006)

Our current product line of premise based equipment consists of:

  • Mitel
  • Avaya
  • NEC
  • PhoneSuite

For cloud based VoIP service, we have access to several dozen companies, but find ourselves returning time and again to Mitel and GoTo Connect. Both products offer legendary reliability, a huge range of features, and are solid companies to work with.

When your business is looking for a new telephone system whether VoIP, traditional, cloud, or premise, consider CSM South. We would be happy to talk about our options, products, and how partnering with us is the best choice you can make!

Wrap-up of Mitel NEXT 2021

CSM South staff spent last week watching and interacting with Mitel executives and engineers at Mitel NEXT 2021. Held virtually this year, turnout still surpassed 1,000 participants from across the globe to hear sessions in English, French, Spanish and German. Topics included Mitel Cloud Connect, Mitel Connect (premise), the Channel Partner program for Mitel partners, and a wide range of product enhancements.

Even though we would love to spill the beans on the exciting Mitel telephone system changes coming down the pipeline, we are bound by our agreements with them to keep them under wrap (at least until they are officially announced!). Be assured though, that Mitel is continuing to agressively improve the already robust products and feature set of Mitel Cloud Connect and their premise based products as well.

So, if you are interested in cloud based VoIP telephone systems, please contact CSM South today, we would be happy to talk shop with you!

Mitel VoIP 480 Telephone

Mitel NEXT 2021

One of the most informative, innovative, and interesting annual meeting that CSM South staff attends is the Mitel NEXT channel partner conference. Every year, Mitel partners, Mitel staff and executives, and key industry players gather to learn Mitel’s plan for the future, recap the recent past, and build trust among the attendees.

Past conferences have been held in Phoenix, San Diego, Orlando and Chicago. This year, however, with the ongoing pandemic, Mitel has made the wise decision to hold the event virtually.

After a kickoff on Monday, February 22nd, daily breakout sessions will focus on various topics related to Mitel’s product line, both cloud VoIP and premise VoIP systems, and general industry evolution. CSM South will be providing tidbits of information that we can, when authorized to share.

Stay tuned for exciting Mitel VoIP information!