Achieve Higher Quality Customer Service
With A Hotel Phone System To Better Connect & Communicate With Guests
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How Can I Offer Quality Customer Service to Guests?
If you're a grand hotel within Tampa Bay, Orlando, or Naples, you understand that Florida has a large hospitality industry. Therefore, the competition for guests is at higher stakes. How can you ensure your hotel stands out?
While a luxurious impression of your hotel is important, it's even more essential to guarantee that your guests will enjoy their stay. Quality customer service is key to ensuring that your guests will come back and refer you to their friends and family.
However, what is the best way to give great customer service? The answer: communication. Therefore, if you wish for your hotel to offer quality customer service, it's best to consider a hotel phone system to connect with every guest and staff member.
What Are My Hotel Phone System Options?
Having an established hotel phone system is key to strong communication between guests and staff alike. An efficient system will help guests reach out to specific departments within your hotel. In addition, others interested in booking a stay can contact the front desk. Both versions of communication will be handled separately and professionally.
However, which hotel phone system should you invest in? Should you look into a VoIP system? Structured cabling or Hybrid? That entirely depends on the budget and how large the establishment is. Additionally, you'll want to ensure guests will feel safe knowing who to contact in case of emergency.
CSM South Installs Hotel Phone Systems Throughout the Southeast US
Established in 1984, Communications Systems Management, Inc. (CSM) South provides hotel phone system installations for hotels throughout the state of Florida and cities in Texas and Alabama.
Today's technology for hotel phone systems expands from VoIP, PhoneSuite Voiceware, various structured cables, Hybrid, SIP Telephone Lines, and many more. Our professionals will be able to guide you on the proper hotel phone systems that will allow you to provide the best customer service to your guests.
We'll make sure that your communications networks are brought to their full potential while delighting your customers and associates.
You're On The Same Page!
With our assistance, you'll have top-notch communication throughout your hotel to guarantee great quality customer service. From the front desk, concierges, housekeeping, and other hotel departments, guests will have quick communication access to everyone throughout the whole hotel.
In addition, you'll feel relief knowing that you can compete within the state of Florida while simultaneously making a name for yourself by doing the most basic thing.
If you're in need of a hotel phone system installation within the state of Florida, contact our professionals at CSM South for rates and estimates at (813) 961-9351.
CommXchange, Best-in-Class Hospitality Solutions
In a demanding and ever-evolving environment, we’re setting the standard for a reliable, adaptable, and enduring communication system that enhances your guests’ experience, ensures their safety, and streamlines operations for you and your team.
Developed for hospitality, ComXchange integrates with all major PMS systems and checks every box, from emergency notifications to wake-up calls to call accounting. Beyond high-quality products, we provide dedicated, personalized support to our customers so they can best serve their guests.
CommXchange Platform Includes
- Touchscreen Browser Console allows staff to quickly interact with Voiceware using nearly any device.
- Using a built-in softphone means that hotel staff can make and receive calls without being tied down to the front desk.
- Quickly setup wakeup calls, change calling permissions, even check guests in and out if no PMS system is in use.
- Features also include one touch calling to guest or admin phones, alerts for missed wakeup calls, and basic reporting features on a guest or property level.
- Full compatibility with both Kari’s Law and the Ray Baum’s act.
- PMS interface for PBX, Call Accounting, and nvoicemail.
- Voicemail to email with text notification for hotel staff.
- Integration with existing PRI/T1 lines or SIP trunks.
- Call groups and call center Queues. Conference bridges.
- Auto attendant (IVR) system with advanced routing and day/night modes.
CommXchange Features and Benefits
Clearly IP and Cylix have been a trusted provider of hospitality communication technology for more than 25 years. Specifically developed for the hotel industry, CommXhange is engineered to deliver a seamless and high-quality communication experience for both staff and guests. With decades of expertise in serving hotels of all sizes, CSM and CommXchange brings the insight and proven solutions necessary for smooth implementation and ongoing performance. ClearlyIP and CommXchange offer native and one provider support for SIP trunks from ClearlyIP. By switching to SIP, hotels can eliminate expensive PRI/T1 lines and outdated analog systems that may not meet Ray Baum’s Act compliance. Many clients experience significant cost reductions, with some saving over $1,000 each month. In most cases, existing phone numbers can be transferred to the new provider, unless bound by a long-term agreement—where call forwarding is usually an option. Ready to find out how much your property can save? Reach out to CSM South today and have a recent copy of your phone bill on hand for a personalized savings evaluation with CommXchange.
Guest Features
Wakeup Calls, Voicemail, Do No Disturb, Assignable Direct Numbers, Maid Status Code Support, Calling Restrictions, and many more
Approved Brands
Voiceware, Available in Premise and Cloud Options
by Phone Suite
Voiceware is Phonesuite’s dynamic and scalable IP PBX solution for the hospitality market. Built from the ground up specifically for hospitality, Voiceware meets the needs of hotels of any size. As a software application Voiceware is deployable in the cloud or on premises and is upgraded without the need to replace hardware in most cases. Voiceware integrates with any SIP based phone, trunk, or gateway allowing the flexibility to use or reuse existing analog guest room phones while allowing the use of fully featured SIP phones for the hotel staff. Voiceware is the perfect solution for hotels of any size, from 60 rooms to over 1,000.