Achieve Higher Quality Customer Service
With A Hotel Phone System To Better Connect & Communicate With Guests
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How Can I Offer Quality Customer Service to Guests?
If you're a grand hotel within Tampa Bay, Orlando, or Naples, you understand that Florida has a large hospitality industry. Therefore, the competition for guests is at higher stakes. How can you ensure your hotel stands out?
While a luxurious impression of your hotel is important, it's even more essential to guarantee that your guests will enjoy their stay. Quality customer service is key to ensuring that your guests will come back and refer you to their friends and family.
However, what is the best way to give great customer service? The answer: communication. Therefore, if you wish for your hotel to offer quality customer service, it's best to consider a hotel phone system to connect with every guest and staff member.
What Are My Hotel Phone System Options?
Having an established hotel phone system is key to strong communication between guests and staff alike. An efficient system will help guests reach out to specific departments within your hotel. In addition, others interested in booking a stay can contact the front desk. Both versions of communication will be handled separately and professionally.
However, which hotel phone system should you invest in? Should you look into a VoIP system? Structured cabling or Hybrid? That entirely depends on the budget and how large the establishment is. Additionally, you'll want to ensure guests will feel safe knowing who to contact in case of emergency.
CSM South Installs Hotel Phone Systems Throughout the Southeast US
Established in 1984, Communications Systems Management, Inc. (CSM) South provides hotel phone system installations for hotels throughout the state of Florida and cities in Texas and Alabama.
Today's technology for hotel phone systems expands from VoIP, PhoneSuite Voiceware, various structured cables, Hybrid, SIP Telephone Lines, and many more. Our professionals will be able to guide you on the proper hotel phone systems that will allow you to provide the best customer service to your guests.
We'll make sure that your communications networks are brought to their full potential while delighting your customers and associates.
You're On The Same Page!
With our assistance, you'll have top-notch communication throughout your hotel to guarantee great quality customer service. From the front desk, concierges, housekeeping, and other hotel departments, guests will have quick communication access to everyone throughout the whole hotel.
In addition, you'll feel relief knowing that you can compete within the state of Florida while simultaneously making a name for yourself by doing the most basic thing.
If you're in need of a hotel phone system installation within the state of Florida, contact our professionals at CSM South for rates and estimates at (813) 961-9351.
Voiceware, Available in Premise and Cloud Options
by Phone Suite
Voiceware is Phonesuite’s dynamic and scalable IP PBX solution for the hospitality market. Built from the ground up specifically for hospitality, Voiceware meets the needs of hotels of any size. As a software application Voiceware is deployable in the cloud or on premises and is upgraded without the need to replace hardware in most cases. Voiceware integrates with any SIP based phone, trunk, or gateway allowing the flexibility to use or reuse existing analog guest room phones while allowing the use of fully featured SIP phones for the hotel staff. Voiceware is the perfect solution for hotels of any size, from 60 rooms to over 1,000.
Voiceware Platform Includes
- Touchscreen Browser Console allows staff to quickly interact with Voiceware using nearly any device.
- Using a built-in softphone means that hotel staff can make and receive calls without being tied down to the front desk.
- Quickly setup wakeup calls, change calling permissions, even check guests in and out if no PMS system is in use.
- Features also include one touch calling to guest or admin phones, alerts for missed wakeup calls, and basic reporting features on a guest or property level.
- Full compatibility with both Kari’s Law and the Ray Baum’s act.
- PMS interface for PBX, Call Accounting, and nvoicemail.
- Voicemail to email with text notification for hotel staff.
- Integration with existing PRI/T1 lines or SIP trunks.
- Call groups and call center Queues. Conference bridges.
- Auto attendant (IVR) system with advanced routing and day/night modes.
Voiceware Features and Benefits
Phonesuite has been a hospitality technology provider for over 25 years. Built for hospitality Voiceware is designed to offer the hotel and their guests the best communication experience possible. Having served the hospitality marketplace for so long means that our technology and company have the knowledge and experience needed to ensure successful deployment and operation to a hotel of any size. Phonesuite has always designed and built its technology in the United States and works with a network of resellers to ensure there is always someone local to install and service the system. SIP TRUNKS: Voiceware natively supports SIP trunks from nearly any provider. SIP trunks remove the need to keep costly PRI/T1 trunks or non-Ray Baum’s act compliant analog lines. Most customers switching to SIP trunks report a cost savings, some over $1,000 a month. Existing numbers can be ported to the new provider unless under a long- term contract, in those cases forwarding can normally be setup. Contact Phonesuite today and have a copy of your phone bill ready to see how much you can save by using Voiceware.
Guest Features
Wakeup Calls, Voicemail, Do No Disturb, Assignable Direct Numbers, Maid Status Code Support, Calling Restrictions
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