Resources, Success, and Case Studies

In an effort to provide our customers and prospective clients with information about CSM and general telecom resources, we have chosen to provide this page. Here you will find general material related to telecom and purchasing a new phone system along with Case Studies and White Papers related to CSM installations of Mitel, ShoreTel, Avaya, PhoneSuite, and Siemens. Click on any of the links to open a new window with the PDF.

Resources

(click to open in new window)

General Phone System & Telecom Information

Types of Line Service for Phone Systems Including Copper CO, T-1/ PRI, & SIP Trunks

How to Write a Great Auto Attendant Greeting

How to Decide Between and When to Deploy a Cloud or Premise Based VoIP Phone System

Top 5 Things to Remember For When Buying a New Phone System

5 Mistakes to Avoid When Looking for a VOIP Provider

Is Your Old Phone System a Dinosaur About to Become Extinct?

Where are New and Legacy Phone Systems Made? 


Hotel Phone Systems

Looking for a Cisco or VoIP Hotel Phone System?

Hotel Phone Systems in a VoIP World

An 8- Part Checklist for First Time VoIP Phone System Buyers- Hotel Edition


Mitel/ ShoreTel Information

Mitel MiCloud Connect Licenses, What they Include and the Differences Between Them

Mitel 6920 Quick Reference Guide

Mitel 6930 Quick Reference Guide

Mitel 6940 Quick Reference Guide

ShoreTel UC Phone System Platform Brochure

ShoreTel IP Family of Phones Brochure 

ShoreTel IP230g Quick Reference Card

Top 5 ShoreTel Features our Customers Love!


Nortel and Avaya Information

How to Change the Time & Date on a Nortel/ Norstar/ or Meridian Phone System

How to Reboot or Restart your Nortel/ Norstar/ Meridian Phone System

What is the Nortel BCM Phone System?

Avaya 1408 Quick Reference User Guide

Avaya 1416 Quick Reference User Guide

Case Studies and Press Releases

(click to open PDF of case study)

EMSI Head Office (HQ)

Corporate HQ with more than 275 phones in Tampa, Fl.

Clarion Inn Brandon

Beautifully renovated full service hotel near Tampa, Fl.

Seacrest Country Day School

World class education in Naples, Fl.

Goodwill Manasota

27+ Retail Network spread across 5 counties along Florida’s sunny west coast

Bastrop County Emergency Services

Emergency Services for Bastrop County, Tx.

Sneed, Vine, & Perry

One of Austin, Tx’s most prestigious law firms.

Watersedge of Bradenton

Resort inspired retirement community in Bradenton, Fl.

City of Gulf Port

Medium sized municipality on the Gulf Coast of Florida.

Town of Indian Shores

Small municipality on the Gulf Barrier Islands in Florida.

CTN

National television network.

MI Bank Press Release

Nation wide banking.

Westminster Communities

Retirement communities located throughout Florida.

Government

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Retail and Manufacturing 

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Insurance and Financial

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