Nortel Networks Sales and Service:
The Nortel Networks and Meridian portfolio delivers small, medium and large-sized businesses and branch offices an award winning digital, and converged voice and data solution, providing a choice of digital, VoIP-enabled or pure VoIP phone system strategy. Though now discontinued by Avaya, who purchased Nortel in 2008, these systems are still in operation globally and CSM can provide service for Nortel and Meridian systems in Florida all the way from Tampa Bay area to Naples and over to the east coast including Orlando. In Texas, we service and support Nortel and Meridian systems in Austin, San Antonio, Dallas, Houston and the Rio Grande Valley. CSM also supports Nortel systems in the greater Mobile, Al and Gulfport MS region.
For additional information such as changing the time on Nortel, Norstar, or Meridian and which types of legacy Nortel Networks equipment can be reused on Avaya IP Office, scroll to the bottom of this page.
Business Communications Manager (BCM):
Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, BCM offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.
BCM comes in four different business phone system versions, BCM50, BCM200, BCM400, and BCM450. The genius of the BCM line is that nearly all components are common between versions, meaning that it is nearly impossible for businesses to loose their investment in Nortel as they grow. CSM has installed hundreds of BCM systems nation wide, we know we can help you with yours.
The BCM line of phone systems was purchased along with the rest of Nortel’s assets by Avaya in 2008. Initially, the BCM was re-branded as the Avaya BCM 50, 200 or 400 and sold under that trade name. However, as of 2015, the product line is completely discontinued and has been declared “end of life” meaning Avaya will not longer be offering support on the product. At first glance, this seems rather mean spirited by Avaya, but on closer examination it was actually very generous that they continued supporting product not developed by Avaya for 7 years after their purchase of Nortel. Pointing even further to the generosity of Avaya towards Nortel clients, today’s customers are encouraged to reuse their Nortel phones on the new Avaya IP Office with the simple addition of the Nortel Digital Station Card. For additional information on reusing Nortel phones on an Avaya IP Office click on this link to open a new window.
For more information on the BCM phone system, click on the following link:
What is the BCM Phone System?
Northern Telecom Meridian:
With Northern Telecom Meridian or Meridian 1 systems, you have the flexibility to take advantage of the latest innovations in technology. With Meridian 1 Internet Telephony Gateways (ITG), you can “Internet Enable” your system to bring VoIP to your LAN, across your WAN or even to your mobile workforce! Meridian 1’s architectural design, which includes processing, switching, access and call control layers, enables your business to invest in new technologies such as VoIP and do so incrementally. Without impacting investments you’ve made in the rest of your Meridian 1 system. So your business can enjoy all the benefits of VoIP while leveraging Meridian 1’s “five nines” reliability, broadly scalable, powerful performance and rich, robust feature set. It’s VoIP—at a pace you’re comfortable with.Meridian 1 systems are also renowned for performance and reliability with over 25 years of evolutionary and revolutionary feature and applications development to drive your business’ profitability. That’s over 3.7 million hours of telephony research and software design.
Nortel/Meridian Norstar is one of the most popular and deployed phone system in the world. CSM has installed and serviced everything from the small Norstar 3×8 to the nearly 200 port Norstar MICS – including the CICS, 6×16, 8×24, and nearly every other Norstar.
What model of Nortel/Norstar/Meridian phone system do you have? CSM technicians are certified on anything and everything from the small Norstar 3×8 to the over 1,000 port Meridian systems. CSM has installed hundreds of BCM and Norstar systems nation wide. We stock Norstar and BCM parts in our warehouses in Tampa, Florida & Austin, Texas for the fastest possible service for you. These parts include CiCS and 6×16, and MICS main cabinets, BCM systems, Call Pilot and Flash voice mail systems, and of course “M” and “T” series telephones – not to mention expansion cards and parts.
For a more detailed description of the Norstar/ Nortel CiCS phone system, click this link to learn additional information. CSM is also knowledgeable on the MiCS phone system, for more information on that product, please click here to open a new window.
Whatever phone system model it may be, CSM can work on it. CSM will happily work on your older Meridian or Norstar system, and when you are ready to upgrade to a new system CSM can help recommend the best option. Most Nortel telephones can be used on the Avaya IP Office, which helps you protect your investment.
Nortel/ Norstar/ Meridian Resources
For more information on what Nortel telephones work on the Avaya IP Office click here for our article: Using Nortel phones on Avaya
For instructions on how to change the date and time on Nortel, Norstar or Meridian telephones click here for our article: Changing the Date and Time on Nortel/ Norstar or Meridian Phones
For more information on discontinued Nortel equipment, click here for our article: Is my Nortel equipment Discontinued? What should I do?
For more than 30 years, CSM South has been providing service for Nortel Networks Norstar phones, Nortel phones, Meridian phones, and Avaya phones. We have witnessed the evolution of the product from the old Norstar and Meridian 8×24, CICS, 0x32, and the MICS, to the Nortel BCM product line, to finally the purchase by Avaya and the discontinuation of all the old systems. Our customers in Tampa, Austin, Sarasota, Orlando, San Antonio, Waco and everywhere in between are our priority! Give us a call today to schedule service for your Nortel, Meridian, or Avaya system.