What is the Nortel BCM Phone System and can CSM service it?
CSM, as a factory certified Nortel vendor, has been servicing Nortel, Norstar, and Meridian equipment for over 25 years. Beginning in the Tampa area, we branched out and now provide this quality Nortel Networks support in our core area and also Sarasota, Naples, Orlando, Lakeland, Mobile, Austin, San Marcos, and also San Antonio and Waco.
Of the Nortel phone systems that we service, the newest product was the BCM 50. Along with it’s larger sister products, the BCM 200, BCM 400, BCM 450, and CS 1000, these systems comprised the final product manufactured by Nortel before their absorption by Avaya, which is also a partner of CSM. Of course, CSM is no stranger to the older CiCS, MiCS, and various Norstar models which existed from the late 1980’s to the middle 2000’s either, but this article will be concentrating on the Nortel BCM product line.
Features of the Nortel BCM 50 Phone System
The Business Communications Manager 50, came pre-loaded with hundreds of features and a full suite of integrated applications. As a small business phone system, it was created to grow along with your business. Most capabilities can be activate with a simple license key, if they are not part of the core functionality.
With more than 200 base features included with the system, Nortel designed the system to allow their customers to process calls with exceptional reliability, efficiency and flexibility. Owners of the BCM systems were sure that all callers received prompt, professional treatment. Further, employees enjoyed convenience, productivity and control features that reduced phone tag and frustration. One of the features that many of our customers took for granted, as an example, the system can put a call on hold to page a person, who can then pick up the call from any extension.
The Nortel BCM voice mail was a powerful system, greatly improving on the past Norstar Startalk system. Callers could leave important information in a mailbox for an individual user, a department or even a group of users. Various important information was added by the phone system such as call information, callere ID, time and date of the call and priority level. Personalized greetings could be recorded and password access to messages could be accessed from nearly anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
Callers could be routed to different departments or mailboxes according to time of day, day of week, holiday schedule and calling line ID. Unified Messaging was standard and included voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. With recent upgrades to Microsoft, patches are available to customers in order to keep the integration active, but the BCM must be running V6.
The Nortel BCM supports powerful new VoIP applications that helped improve operations and customer service, cost-effectively extend network services to remote users, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
An easy to deploy and use contact center was a hallmark of the BCM product line. While not a full application call center software, the system was more than adequate for most business applications where call center functionality was required. Calls were distributed among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical support center. Two separate queues could be aligned with agent skills, so callers have an express lane to the right destination, and agents can give the best service.
Telephones for the BCM 50:
Phone sets compatible with the systems ranged from the old Meridian telephones and Nortel M series, to the newer Nortel T family of phones, along with a range of VoIP phones.
Basic Information and Discontinuation:
The first version of the Nortel BCM was released in early 2006 as a general release. The final Version was V6 which was general released before 2012, the year that Avaya discontinued the product line.
Even thought the system is now end of sale, that is not end of life!Below is a timeline, released by Avaya in 2008, regarding the BCM product lines.
October 1, 2012 the last day for the sale of systems excluding upgrades.
October 1, 2015 will be the last day for upgrades, expansion and any authorization codes
October 1, 2018 last day for Avaya support of the BCM product line
CSM had much success selling and installing the Nortel BCM 50 in Tampa, Sarasota, and Lakeland, along with or other service regions in Florida. When CSM acquired a competitor in Austin, Texas in 2011, the transition for their customer base was simple as that company had also sold the Nortel BCM 50 in Austin, San Marcos, Waco, and San Antonio. In the gulfcoast region, we also service Mobile, Gulfport, Pensacola and other cities along the Gulf.
While no longer available as a new phone system, the Nortel BCM 50, BCM 200, BCM 400, and BCM 450 were solid systems, rarely giving their owners problems. What we like to describe as “quiet enjoyment” for many years. No matter where you are located in the southeast USA, CSM can service or support your Nortel system, contact us today!