Mitel Connect Cloud (formerly ShoreTel Connect Cloud) is a state of the art Unified Communications solution resident in the cloud. Bringing the idea of Brilliant Simplicity to reality, CSM is excited to bring Mitel Connect Cloud to the markets we serve. When our customers in Florida or Texas are looking to purchase a new cloud based phone system, we are quick to think of Mitel.
Mitel Connect is designed to be the most reliable, flexible and intuitive business communications solution available today. Mitel brings a fundamentally different approach to phone system technology and the user communications experience to create a seamless delivery of services and applications that will work for businesses today and adapt gracefully as their business needs change in the future. Below are a few assets that will help you better understand Mitel Connect, click on them to open a PDF.
The Mitel Connect CLOUD Difference
Mitel Connect CLOUD combines telephony, conferencing, IM, video, collaboration and contact center to deliver a complete businesses communications solution. It is designed to address the needs of every department in your organization so you don’t need multiple vendors. Users can select from our flexible phone options such as IP desk phones, soft and web clients, mobile apps as well as telephony integrations with leading providers. Our clean and intuitive UI lets users interact and multi-task in ways that they prefer without having to install plug-ins or deal with multiple windows and popups. Plus, it’s so easy to provision that it’s practically plug-and-play. To ensure business continuity and security, Mitel Connect CLOUD has built-in operational redundancies and Secure Real-time Transport Protocol (SRTP) so your system is always running at top performance
How is Call Quality Ensured?
Mitel Connect Cloud can be delivered two ways, both of which ensure call quality. First, if your business wants to lock down security and remove any trace chance of jitter or loss of quality, Mitel can deliver the service over a private data T-1, not even touching the open internet. The second option is to enable SDWAN technology to create an environment within the existing data connection which will protect call quality. Both of these options are a solid choice, but offer slightly different advantages over each other. CSM is happy to discuss them in greater detail with our clients in order to determine which option is the best for your business when you are looking to deploy a new cloud based phone system.
What Phones Operate on Mitel Connect Cloud?
The exciting phones available for the Mitel Connect Cloud are the former ShoreTel 400 series.
Feature rich, CSM is positively obsessed with this family of VoIP phones! To begin with, they are simple and easy to use. Inheriting the “Brilliantly Simple” engineering from ShoreTel, Mitel has kept this philosophy with the enhancements made on the Mitel Connect Cloud platform.
The IP420 is the basic phone, designed for workrooms, breakrooms, and other low traffic areas or users who only handle one call at a time.
Mitel IP480 is the workhorse of the bunch. Complete with 8 programmable buttons, 5 softkeys, and 10 pre-programmed function keys, this phone is by far the most common phone installed by CSM when clients are looking to upgrade their phone system.
Finally, the IP485 offers a color screen and is primarily designed for executives or other area where a business wants to convey an aspect of luxury or success.